Phone and Internet Access

• Wi-Fi: lefebvrebenoit. Com
• Password: lefebvrebenoit. Com


CONTACT


• André Lefebvre
andlef@hotmail. Com
514. 949. 8686

• Sonia Meilleur
438. 829. 8534


WELCOME MESSAGE


We are delighted to welcome you to Chalets Rochon and hope your stay meets your expectations. To ensure a smooth experience, please take a moment to review the following guidelines regarding your stay.


CHALET RULES


Check-in and Check-out Times


Check-in is from 3:00 PM and check-out is by 10:00 AM. If you require a late check-out, please contact your host in advance. We will do our best to accommodate your request if possible.


Secure Access


Upon arrival, you will receive a 4-digit access code. This code will unlock your chalet door as well as grant access to the pool (same code + #). This is a temporary code valid only during your stay. Please make a note of it and share it with your guests. If you forget it or have any issues, don’t hesitate to contact your host.


Garage Use


The garages attached to the chalets are reserved for storing equipment belonging to Chalets Rochon. Parking vehicles in them is strictly prohibited.


Request for Additional Equipment


We want your stay to be as pleasant as possible. If you need additional equipment (chairs, tables, playpens, water gear), please let us know before your arrival. We’ll be happy to assist. Please note that weekend requests may incur additional fees, so we recommend planning your needs ahead of time.


Hosting Guests During Your Stay


Guests may be welcomed during your stay; however, all facilities are reserved exclusively for registered guests of the complex. Visitors are not permitted to access the complex or the play areas reserved for registered guests.


No Smoking Policy


Our chalets are smoke-free. Smoking or vaping is strictly prohibited inside the chalets, including in the spas. Please dispose of cigarette butts properly.


Pets


Pets are not allowed on the Chalets Rochon site under any circumstances, including in the chalets, on private grounds, or in the complex’s shared areas.

If you are traveling with a certified service dog (as per legal regulations), you must inform us at the time of booking. This allows us to assign a suitable chalet before your arrival, in line with our facilities and rules.

Any breach of this policy may result in extra cleaning fees or early termination of the stay, as outlined in the rental agreement.


Condition of Premises & Equipment Damage


Cleanliness is very important to us, and you’ll notice it as soon as you arrive. While we understand you may be celebrating, decorations (banners, posters, etc. ) may not be hung on the walls—windows are permitted.

Please leave the chalet clean at departure: wash and put away dishes, take out the trash. Use the departure checklist to make sure nothing is forgotten. Note that if personal belongings are left behind, return shipping will be at your expense plus a $25 handling fee.

We provide modern equipment; in case of damage or theft, repair or replacement costs will be charged.


Linens and Towels


One towel per guest is provided for showers and baths. These must not be used outdoors—please bring your own beach towels. Each chalet includes laundry facilities with detergent to wash towels if needed. A $25 fee will apply for stained towels. Washcloths are not provided.

Blankets and bedding are provided. They must not be used outdoors. Stains or burns will incur fees of $40 per blanket and $100 per comforter.


Chalet Spa


Spas are checked daily except on weekends. Please replace the cover after each use. Smoking in the spa is strictly prohibited. Children under 4 are not permitted in the spa due to dehydration and overheating risks. Swimwear is mandatory. T-shirts, shorts, or other non-swimming garments are not allowed.


Outdoor Fires and Parties


Please get your host’s permission before lighting an outdoor fire. Fires are often prohibited during dry periods. Out of respect for neighbors, please reduce noise after 11:00 PM and lower music volume. Non-compliance may result in fines.


Departure Assistance


Please refer to the departure checklist provided to facilitate check-out. Be sure to return all used items to their original places. An inventory will be conducted upon departure. Any missing items will be billed based on our price list.

All life jackets must be returned to their proper place. If any are wet, place them on the railings or outdoor chairs. Lost jackets will incur a $60 fee each.

At check-out, please take out the trash to the exterior bins near the street, wash the dishes, and start the dishwasher if needed. If the fridge or freezer is messy, we would appreciate it if you could wipe it down to ease the cleaning team’s work.


COMPLEX RULES


Cleanliness


• To maintain cleanliness, outdoor shoes are not allowed inside the complex. Please bring sandals or beach shoes.

• No food or drinks are allowed inside the complex, except for plastic water bottles. Juices, tea, coffee, and other beverages are only allowed in the cafeteria area. No liquids are permitted in the play area (Golf-in, game simulators). Alcohol is strictly prohibited at all times throughout the complex.

• Cafeteria users must clean their space, put away, and wash their dishes before leaving.

• Cleanliness must be maintained at all times in the complex.
Hygiene

• Swimwear is mandatory to access spas, sauna, steam bath, and pool. T-shirts, shorts, or other non-swimming garments are prohibited.

• In the sauna, a towel is required for hygiene—either around the waist or under your seat.

• Access to the pool, spas, sauna, and steam bath is conditional on good hygiene, including tying up long hair.

• Showering is mandatory before entering aquatic facilities and when switching from one area to another (spa, sauna, steam bath, pool).

• Swim diapers are required for children under 4 years old in the pool and aquatic areas. Diapers are available at the complex entrance.

• Children under 4 are not allowed in spas, saunas, or steam rooms due to dehydration and overheating risks.

• To support our environmental commitment, please limit towel use. Towels must remain onsite and may not be used outdoors or brought to the chalets. This helps us reduce water and energy use and preserve natural resources.


Game Room (Golf-In and Simulators)


• For hygiene reasons, entering the game room with wet clothing or sitting on furniture while wet is prohibited.

• Shirts must be worn at all times.

• The Golf-In safety gate must remain in place at all times.

• Any form of aggression toward others will not be tolerated.

• Children under 10 must be accompanied by an adult at all times.

• Please book your time slot in advance to use the simulators. Each chalet is allowed a one-hour slot to ensure fair use.

• If you adjust game settings, please restore them before leaving.

• Do not tamper with cables or connections. If a console malfunctions, contact us for assistance.

• Users must turn off games before leaving.


Respect and Safety


• Pool rules posted onsite must be followed at all times.

• Drug use is strictly prohibited, as is any inappropriate or disruptive behavior.

• No diving is allowed in the 4-foot-deep pool.

• Security cameras are in place in public areas, except locker rooms.

• No lifeguards are on duty. You are responsible for your own safety and that of your children. Elderly or mobility-impaired persons must be accompanied at all times.

• We are not liable for accidents that occur inside or around the sports complex.

• In case of an emergency, safety equipment is available below the clock and near the phone (rescue pole, life buoy, defibrillator, first aid kit).


Parental and Guest Responsibilities


• Parents are fully responsible for their children and must supervise them at all times to prevent accidents.

• To avoid incidents, please replace the spa cover after use and ensure it is properly secured after children have used it.

• No pushing or roughhousing is allowed.

• Vulgar language is prohibited. Respect for others is essential.


Hours and General Regulations


• The complex is open from 7:00 a. M. to 9:30 p. M. Facilities must be vacated by 10:00 p. M.

• We are not responsible for lost or stolen items.

• Signing the guestbook is mandatory at every visit. Please fill in your full name, address or chalet name, date, and time of arrival.

• Any violation of the rules will result in expulsion from the complex for the remainder of the stay, without refund. Please act responsibly.


RULES – TENNIS / PICKLEBALL / BASKETBALL / VOLLEYBALL COURTS


• Each session is limited to one hour. If no one is waiting at the end of your session, you may continue playing.

• Equipment is provided upon request and must be returned in the same condition.

• In case of loss or damage to equipment (rackets, basketballs, etc. ), a fee of $50 will be charged per item. Please use the equipment with care.

• Confirmed reservations for Pickleball, Tennis, and Basketball courts take priority.

• The use of outdoor courts and facilities is subject to all applicable rules and regulations of the sports complex.

• Courts are reserved exclusively for Chalets Rochon guests. Visitors are not permitted.

• Play at your own risk.

• Do not play on wet courts.

• In case of storm, thunder, or lightning, vacate the courts immediately and seek shelter.

• Unsportsmanlike conduct or inappropriate language (blasphemous or offensive) is prohibited.

• The use of rollerblades, scooters, skateboards, or bicycles is prohibited on the courts.

• Proper sports attire and appropriate footwear are required.

• Shirtless players will be immediately expelled from the courts.

• No food, glass containers, alcohol, or drugs are allowed on the courts.

• Please dispose of trash in designated bins.

• Smoking or vaping is not permitted in the court area.

• Pets are not allowed on the courts.


Available Equipment


• Indoor sports complex located at 162, Chemin des Lacs (includes indoor pool, indoor spa, outdoor spa, sauna, steam bath, game simulators—Mario Kart, Formula 1, flight simulator, Golf-in—and tennis, pickleball, basketball, and volleyball courts).

• Towels and lockers are available at the complex.

• Kayaks, rowboats, paddleboards, canoes, pedal boats.

• Tennis and pickleball rackets, balls.

• Volleyball and basketballs.

• Life jackets.

• High chairs.

• Poker games (upon request).

• Raclette and fondue sets.


EMERGENCY PHONE NUMBERS


• Mont-Laurier Hospital (30 min)
2561, Chemin de la Lièvre, Mont-Laurier
819-623-1234

• Jean-Coutu Pharmacy
940, Boulevard Albiny-Paquette, Mont-Laurier
819-623-2296

• Police and Fire Services
911

• Quebec Poison Control Centre
1-800-463-5060

• Info-Santé
811


NEARBY DINING & GROCERY OPTIONS


• Restaurant Chez Tou-Ti (Dine-in & Take-out)
561, Chemin du Progrès, Chute-St-Philippe
(819) 585-2178

• Bistro des Chutes (Gas station, Dine-in & Take-out)
571, Chemin du Progrès, Chute-St-Philippe
(819) 387-8025 (Licensed to serve alcohol)
Open: Sunday brunch from 9:00 a. M. to 1:00 p. M.
Dinner: Thursday to Saturday by reservation only
On-site ice cream bar – check schedule.

• Épicerie R & D St-Louis (Licensed to sell alcohol)
564, Chemin du Progrès, Chute-St-Philippe
(819) 585-2732

• Boulangerie des Chutes
521, Chemin des Voyageurs, Chute-St-Philippe
(819) 585-2691

• L’Échoppe 5 – Gourmet Boutique and Heritage Museum
(Meals on site or to-go and local products)
486, Chemin des Voyageurs, Chute-St-Philippe
(819) 585-2691
Summer hours: Wednesday to Sunday: 10 a. M. to 7 p. M.
Off-season: Wednesday to Sunday: 10:30 a. M. to 6:30 p. M.
(Outdoor dining tables available)


OTHER ACTIVITIES TO ENJOY


• Guided tour of the development and deer watching
Depending on the season, you can take a guided tour of the site and spot deer up close. Ask us about available lots and chalets for sale.

• Mountain hiking on our trails
Just steps from the complex, enjoy a short hike and discover our beautiful waterfall and stunning panoramic views of nature.

• Trip to the Cross
Whether on an ATV, snowmobile, or by hiking, you can reach the Cross and enjoy a panoramic view of Chute-St-Philippe village.

• Cross-country skiing, nature trails, and skatepark
A must-see and must-do experience.

• Visit to a family-owned sugar shack
In season (late February to late April), you can visit Érablière du Pur Bonheur, enjoy tastings, and even share a small meal for up to 12 people by reservation—if time permits.